Charter Communications
Won't accept employee issued receipt

Need help sooo badly...

2007:
Ended service with charter because I was moving from Southern California to Northern California. Paid bill but unfortunately packed my cable box.
Called Charter and they stated that there was a service location in Capitola, CA where I could drop the box instead of having to drive 400 miles.
Dropped off box and luckily demanded a receipt.

Fast forward to 2010:
After countless faxes of my employee issued receipt to "Cash Management" at Charter and by now days spent on the phone with a collection agency demanding payment for missing equipment, it all comes down to the fact that the "Cash Management" department for Charter Communications doesn't want to accept the receipt because an employee of their own company filled it out incorrectly.

I have been promised on multiple occasions by the billing department that everything is fine and that they are simply filling out paperwork to send to the collection agency. Well, 3 years and counting that this is still an issue. I have had charter employees access their records and show that the equipment in question is in Charter's possession, but it is merely too late and that the collection agency now owns the account.

Why not send receipt copies to the collection agency you ask. Simply put, Charter changed my account number. When I rented the equipment it was under account "X". When I returned the equipment, it was returned under account "X". When Charter sold my account to a collection agency, it was sold as account "Y". The collection agency can't accept a receipt if the account numbers don't match. Charter says it shouldn't be an issue but the Collection Agency can't contact Charter.

What do I do?

Company: Charter Communications
Country: USA
State: California
City: San Francisco
Phone: 18884382427
Site: charter.com

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