Anthropologie
Terrible Service - clothing

Wow, dealing with Anthopologie online is painful. The online order was split into 2 packages, and one of the packages never arrived. Anthropologie 's policy is that you have to wait 14 days of not receiving the package in order to file a claim. Except of course, in that 14 days, the item that was lost is no longer in stock. Since it's no longer in stock, they might offer to have a store send it to you (after 2 calls). However, you have to give them your credit card number again so that they can charge your card again for an item you've already paid for. They say they credit your account when the claim with the shipping company comes through. I don't think so. NOT paying TWICE for an item you don't even know will ever come. Never encountered such terrible service and policies. Never heard of making a customer pay twice when they don't even receive what they've paid for (and hope that they'll get some money back)

Company: Anthropologie
Country: USA

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