Babies R Us
Out of touch with the needs of their customers

I have shopped at our local Babies R Us (Canton, Ohio) for years, and recently have become extremely annoyed with the badgering received at the checkouts by cashiers trying to get me to sign up for credit cards that I don't want, or buy batteries that have nothing to do with what I am purchasing. I have since found out, through talking with friends, that this is a corporate initiative, and that cashiers are forced to give us customers these robotic sales pitches, and that their performance as an employee is based not only on whether they ask every customer these questions, but also on their ability to actually GET customers to sign up for these credit cards. This is a reprehensible practice, especially in today's economy. It's disrespectful to their customer base to try to get us to sign up for credit cards that we neither want nor need, PLUS to hold their employees responsible for actually getting us to sign up for credit cards. I've decided not to shop at Babies R Us anymore, because the whole practice gives me a bad feeling that if I turn down one of these insane offers, that I might be putting a cashier's job in jeopardy. I'll just shop somewhere else that doesn't put their employees between a rock and a hard place, and one who has more respect for the needs of their customers. It kind of sounds like Babies R Us is trying to make up for lack of sales by foisting credit cards and unwanted products on customers at the checkout, a practice I disapprove of and find offensive.

Company: Babies R Us
Country: USA

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