Comcast Digital Phone Service, Comcast Cable Digital Phone Service
Mandatory Phone Upgrade Promo Rate Ended With Higher Bill
- 03-10-2009
- 23
About 1 year ago I started getting numerous letters advising that I must upgrade my existing Comcast phone service soon with a new modem to improve service and lower my monthly cost or face eventual service disconnection. I was then told by a phone rep that my cost would drop from about $55/mo to about $35/mo. I agreed and they installed a new phone modem and the bill dropped to about $40/mo. For the past 12 months.
Today my bill came with an abrupt new rate of $60/mo. Their rep said my service was a 1 yr promo rate and now it's over. But there was never one word mentioned of this promo rate when I was forced to upgrade. I have had Comcast phone service only, no internet or tv, for more than 8 yrs. But their scam tactics will drive me back to AT&T.
Comcast has absolutely no concern for their loyal subscribers. AT&T has been nagging me with $250 checks and new low rates to return to them and I think I will. Of course their rates are probably only teaser rates as well after I sign up. It's a question of who's worse, Comcast or AT&T.
Company: Comcast Digital Phone Service, Comcast Cable Digital Phone Service
Country: USA
State: Pennsylvania
Phone: 8665941234
Site: comcast.com