Amazon.com llc
Order Dispute Over Removed Item, $11.98 Not Refunded
- 09-13-2010
- 33
E advised I can fax a copy of the entire transaction to show proof of my claims.
On 9-3-10 I purchased 3 items online through amazon.com llc. The 1st item. 1- crossman c11 co2 powered semi-automatic bb repeater air pistol price $ 38.28 2nd item 1- crossman copperhead 6000 copper coated bb's in a bottle price $12.37. These two items were to be shipped together for a fee of $6.17 thus coming to a total of $56.82. The 3rd. Item 1 avi 12 gram co2 cartridge - 10 pk price $6.99 plus $4.99 shipping and handling total cost $11.98. Combine the price $56.82 and $11.98 totals $68.80. Which is the amount amazon.com took from my credit card. I have proof of this transaction also.
Two days later I checked the status of my order and I saw 1 item was not shipped and a notation was made by amazon on the sales agreement that I owed amazon an additional $6.99 before the 1 item consisting of the avi 12 gram co2 cartridge 10 pk. I than called amazon via a 1-800 number they provide online. I inquired why a claim of $6.99 was being made to the sales agreement and was informed that their copy showed that 2 avi 12 gram co2 cartridges were ordered and only 1 was paid for. I requested the 2nd item be removed from the order as I did not order 2. The female I spoke with got snappy and advised me that she was going to remove both orders for the avi 12 gram co2 cartridges and I would not be getting refunded $ 11.98. I emailed amazon.com and advised them at such time that I would file a complaint against them if my credit card was not reimbursed $11.98 in 24 hrs.
However without knowing the city and exact state amazon is located I am unable to file a complaint against amazon with the BBB. Do I have any chance to get some assistance on my claim? It isn't a large amount of money it's the principle that giants corporations continue to steal from consumers without recourse.
I can be reached via email at [removed] or [removed] or via phone at [removed]. I cannot afford an attorney as I am on social security disability. Very limited funds. Thank you [removed]
Company: Amazon.com llc
Country: USA