Dish Network - Echostar
Signal lost in storms and channel lineup changed after signing

Poor or no signal during rain storms. Signal is lost quite often. Hung up by customer service when I asked to speak to a manager.

I have had signal issues since the first time we had bad weather after the install. Dish did agree to come out and check on it once but they never showed up. Now they state that I will have to pay to have them service their equipment that I am leasing. I told them that if they will not provide me with service as agreed then I want out of my contract without penalty since they are not honoring their end. They refused.

They also have changed the channel lineup and refused to allow me to view the channel line-up that I signed up for. They told me that they can change the line-up any time they wish. They informed me that if I want the channels back I would have to pay for a more expensive package. I told them this is a bait and switch. I was told that this is my opinion. This is an unethical and disreputable company. In response to the BBB report that I filed they have agreed to send a technician out to fix my signal issue, but they will only restore the channels if I agree to pay them additional money, and do not agree that I should be let out of my contract since there service is of little value to me without channels that my family wants to watch.

Company: Dish Network - Echostar
Country: USA
State: Colorado
City: Littleton
Address: PO Box 9040
Site: dishnetwork.com

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