Buy.com
Deceptive

I ordered approximately 8 books and one DVD from Buy.com on 24MAY a Sunday. That evening I received a "your order has shipped" e-mail for one item; on the 24th I received several more e-mails stating that the remainder of the order had "been shipped". The e-mails included U.S. Postal Service tracking numbers.

U.S.P.S. Had no record of the shipments until late on the 25th, when it said that the items had been received at a "pre-shipping" location.

I sent an e-mail to Buy.com's Customer Service asking where my order was and why the previous e-mails were inaccruate. I received a generic "trust us... We know what we're doing" e-mail.

I sent another e-mail asking for answers to specific questions about my order and their processing of the order. I received a message stating that I should not worry about the order and that they would check the location of my order. They answered NONE of my questions.

At that point, I cancelled the order... And will not do business with Buy.com again. They are deceptive and arrogant... They provide lousy customer service.

Company: Buy.com
Country: USA
Site: buy.com

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