Dish TV - Dish Network
Transponder goes out in rain and during a movie climax

I Todd on 5/12 was watching Dish TV Network and the transponder went out again, it is very common to be watching a movie and the climax is interrupted by the transponder going off. The company stated "The transponder will always go off when it rains hard". Furthermore I was watching the movie the "The Mirror" starring Kiefer Sutherland and the last ten minutes of the movie (the climax) were interrupted due to the transponder going out. It was not raining I watched this movie for almost two hours and missed the climax, I was upset called the company and I could hear laughter in the background as I told the Technical Support the problem, it was 2:10 AM in the morning a clear night. They said that it won't happen again and gave me 3 months free of HBO, Starz and Showtime. Apparently the tech support team was bored and to get their kicks they turned off my transponder it went back right away after the call. That is poor service messing with people because their working third shift and apparently bored. I give them a thumbs down on their services.
Sincerely,
Todd
Omaha, Nebraska

Company: Dish TV - Dish Network
Country: USA
Phone: 18003333474
Site: dishtv.com

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