SmartSubs
Smartsubs.com paid for item that i never received - customer service does not answer phone!

Shops, Products, Services

I have never been more disatisfied with a company as I am with www.smartsubs.com. First and foremost, I ordered (and paid for) and item on April 8th. I immediately received an email that my item would be shipped between 3-5 days. It is now nearly a month later and I have not received my item.
Secondly, in order to place an order on their website, you MUST sign up for a monthly club. You get the first month free and then they will begin charging you directly on your debit card. What kind of company requires you to do something like this to make a purchase?
Third (and most importantly) is their customer service. There is none. If you call their 1-800 number, it will ring and ring and ring. Finally a voicemail will come on asking you to leave a message. I attempted to call this company more than 15 times and never once got to talk to a person. Keep in mind that I called during non-peak hours. They have an answering machine that comes on and asks you to leave a message. Of course, they never call back.
Even though this website promises cheaper prices, it is NOT worth the hassel. You will never receive your item and will never get a hold of anyone to talk to about it. I have already reported them to the Better Business Bureau and plan to pursue action with my bank in order to have my money refunded.


Company: SmartSubs
Country: USA
State: District of Columbia
City: WASHINGTON
Address: P.O. Box 50278
Phone: 18883178590
Site: smartsubs.com
  <     >  

RELATED COMPLAINTS

Smart Subs
Smart Subs = Horrible Service, Do Not Use! Washington DC

SmartSubs
Content Now, Deal Pal - new site, same business plan

SmartSubs.com
Smartsubs.com Great Prices - No Product - No Customer Service

SmartSubs
SCAM Washington District of Columbia

Sportsmemorabilia.com
All around awful experience - watch

My Popcorn Machine
RipOff

Appleeed's
Customer Service

Army Navy Deals - Uncle Sam's Army Navy Outfitters
Total failure to provide item or even refund in timely manner

Overstock.com
Poor Customer Service and Return Policy - Return Policy

Overstock Silver
Don't buy from Overstock Silver. You'll be charged and never receive your item