Cingular Wireless
Unbelievably bad customer service

The lack of the mailing address requested is a part of the problem. The fact that they do not respond to e-mails is another. The worst is the phone service. I can never get a real live body on the phone.

I had a credit balance. They kept billing me for the credit. I finally got through to them and they were very rude telling me it was my fault that I didn't understand their billing procedures. All I asked for was the word CREDIT to be added to my account.

After getting that straight I get another bill and decide to pay on-line. After trying three times and getting a message from their website that said the payment didn't go through. I paid the usual way and now when I checked my account they show that I paid twice, once on-line and once off line.

I e-mailed them and got a return message that they no longer answer e-mail and gave me a number to call. It's the same number that asks me to punch in so many other numbers and still no be in touch with a real person. Bad.

Company: Cingular Wireless
Country: USA
Phone: 8003310500
Site: icare@cingular.com

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