Cingular Wireless
Rude Support and No Password Reset Options With Broken Phone Screen

While on vacation in a remote area, my Cingular / New AT&T phone screen died, so I could not dial the or use the phone. I tried to handle the problem via the Cingular.com website. I did not remember the password, so I called the toll free number from a land line.

The first customer service person I spoke to was so rude to me. She yelled at me and had no service to offer me.

She gave me three options to remedy my broken phone problem and getting the password: 1.) send me a text message 2.) send the password via U.S. Mail in 5-7 business days or 3.) see if anyone else near me had a Cingular phone and I could put my SIM card in their phone.

Now, to me - none of these worked... The screen was dead, how was I supposed to get a text message? U.S. Mail? Huh? Ask someone while on vacation?

Apparently, it is the new policy of the New AT&T for the past 3 months to not email a password but provide the three options listed above as solutions. Their phone support is horrible and that is the third Motorola that has had that same problem.

Let's hope the future of the new AT&T focuses less on branding and more service and quality.

Company: Cingular Wireless
Country: USA
State: Florida
City: Winter Park
Site: cingular.com

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