The Scrapbook Nook
Failure to cancel my kit subscription! Still charging me!

I registered this scrapbook set membership at the start of the entire year, simply because they offerered a unique offer from a previous package that I truly needed. I registered to get a 3-month membership and also the unique half-off November package (the package that I needed). They charged me for both half-off November kit and also the Jan package. I received my January kit, and noticed no term about the unique kit. I delivered them a contact and got no response. Once they charged me for my February kit, I realized that I'd a shop credit of the precise quantity of the November kit. I required that to imply that they'd been sold-out and simply acknowledged me the cash, but I had been irritated they could not bother to deliver mean email and I would like to understand. They charged me for that Mar kit in February and that I delivered them a contact (on February 24) instantly allowing them to realize that used to do not plan on obtaining another package, and also to please stop my membership (just as their directions mentioned). I'd discovered another package membership that I liked so a lot more then their so so scrapbook products. Nearly per month later (on Mar 17) they delivered mean email stating that I'd waited to lengthy to stop my subscription which I'd registered to get a 6-month subscription (that will be cheaper, then your 3-month membership) so that they would need to cost me a early termination charge. I delivered them a contact instantly using the bills from my package acquisitions displaying that I had been registered to get a 3-month membership. I told them that I offered them sufficient time for you to stop my membership, however they thought we would delay nearly four weeks to response/read my mail which was their poor company choice, but I'd satisfied my responsibility for them like a customer. It's now been 15 times, and also the only reaction I've had from their store is definitely an email telling me they plan to cost my banking account for still another regular package. Not just do they've a sluggish response-time, but I believe the corporation decides to dismiss emails with demands of membership cancellations to be able to have more cash in the customer.By at this time, I've educated the greater business agency (where their rating is definitely an Y), and am along the way of processing grievances with as numerous different companies that I will. I really hope if some of ya'll are available buying package membership that you simply don't get caught within the same scenario that I'm today in!

Company: The Scrapbook Nook
Country: USA
Address: 444 San Mateo Ave, San Bruno, CA 94066
Site: myscrapbooknook.com

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