PayPal
Charged $14.99 on a Subscription Already Marked Canceled

Last month I subscribed to a service by ClickThru but decided to cancel it. It is not my first canceled subscription, and I am very clear on how to cancel a subscription. By the end of the month, I began to receive failed charges on my debit card (I only load cash if needed), and I emailed PayPal 3 times about it. But the reply was late, and they did not really seem to understand what I was telling them. I was trying to tell them that the subscription had already been canceled, so why was it still charging me. Luckily I did not load cash into my card. I received some replies, very late.

I noted something weird: my cancelation date was dated back to 1969. I thought it was a bug on PayPal's side, and I told them through my email. Yet they did not seem to care. I loaded cash into the debit card because I needed to pay for my active subscription services, but without my consent, ClickThru charged me 9.99 USD for the canceled subscription. I was very mad, and I claimed it as an unauthorized transaction. Think about it: I told PayPal several times in my email about that condition, and I told them they might have bugs in their system because the cancelation date was in 1969. There is no way I can cancel it, because it is already located under the canceled subscriptions. How can I cancel a canceled subscription? Luckily ClickThru returned my money.

But I am really mad, because on 3rd June the canceled subscription again charged me 14.99 USD, but this time ClickThru will not refund my money, and PayPal only sent me an email to tell me how to cancel an active subscription. But my problem is that this subscription is already canceled! How can I cancel a canceled subscription? I am helpless. I contacted PayPal many times, but the response was slow and they did not seem to care.

As for ClickThru, how dare they refuse my claim when they did not even issue a receipt for my unauthorized payment! The fact is I did not purchase anything, and it is stated in my order history on ClickThru that my last purchase was 4.99, which was a month ago. The 14.99 is not even in the order history!

This is not a purchase but rather a bug in the PayPal system. Yet their staff never has the time to listen to what I have been saying.

Company: PayPal
Country: USA
State: Nationwide
Site: paypal.com

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