Sears.com Sears
Charged Twice After Short Shipment, Reorder Canceled, Credit Still Missing

I ordered 8 of an item and when the shipment came I only received 6. So I called and the call took almost an hour. The customer service rep said she would credit my order and then reorder and credit the difference (the item had went up in price) So she reorders.

I see a charge for the reorder no credit as yet and they canceled my new order. So right now I am out more than double the price of my items waiting on a credit with a lot of time and effort wasted and they didn't even apologize for the waste of my money, time, effort and the fact that I got nothing in return but a headache. I placed several hundred dollars worth of orders in the past week or so with them and that will be the last time I order from them.

Company: Sears.com Sears
Country: USA
Site: sears.com

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