Circuit City
Charge card for unavailabe item, refunded instead of reshipping after 3 complaints, told to reorder item

I placed an order online with Circuit City. One item from my order did not arrive, however, I was charged for it. I contacted customer service on 3 separate occasions and was told that the item was being shipped to me. Customer service took it upon themselves to refund the amount charged to my credit card and not ship the item, and never notified me. I only found out about the refund after the 4th time I inquired about the missing item. That rep then told me I could reorder the item at the current price and pay for shipping and then call customer service to get reimbursed for shipping and the difference in cost in the form of a Circuit City gift card.

Get real... They want me to pay extra for their mistake and then get reimbursed with a gift card to their company!!! So, I wrote corporate customer service who then stated that the item was unavailable at the time I purchased it and that's why I never received it. If so, why was it advertised in print and on the website? So does that make sense... They charged me for an item that was unavailable yet the bill says it was shipped!!!

Company: Circuit City
Country: USA
State: Virginia
City: Richmond
Address: 9950 Mayland Drive

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