Consumer Priority Service
Falsely advertised camera maintenance service

Contrary to claims that were made to me by phone and web ads that are still posted:

This is not a comprehensive plan. Arbitrary decisions are made on what is covered and extra fees are charged for filing a claim.
Repair or replacement with a product of concurrent type and caliber is not assured. I was sent a short lived used (they claim it was remanufactured) camera in poor condition with missing parts.
Coverage does not include multiple fixes. The first claim cancels the warranty, even if CPS chooses not to repair the camera. This happened to me less than one year in.
You do not call CPS and then take your camera to a local service center for a quick repair or exchange. You call for an RMA, box up your camera with copies of all receipts, even though youve registered, include all accessories plus batteries, case, charger and memory card, none of which I got back.include $25 and send it to New York at your expense. I had a two and one half month turn around.
There are plenty of hidden fees. Cost of shipping plus $25 for a claim plus $34.95 to buy a 3 year warranty for the used replacement. Dont waste your money on this though, the used camera only lasted a few months and CPS refused to repair an abused camera and canceled this warranty, #853254, as well.
The manufacturers warranty expired in August. A legitimate supplemental comprehensive 5 year warranty would have lasted until August. I just wish I had saved the money making claims and had Canon fix my camera for $124.
An attempt to appeal by phone to CPS about the failure to make good on the used, camera was futile, and I was told to file a complaint online. I received a confirmation number from the escalation team and never heard any more. After 2 weeks I bought a new camera, no extra warranty. Id rather throw it away than deal with the headache and unnecessary expense of dealing with another non-manufacturers warranty scheme.

Company: Consumer Priority Service
Country: USA
State: New York
City: Brooklyn
Address: 1678 McDonald Avenue
Phone: 8009050443
Site: cps.com

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