PayPal
No reply to damaged item claim and now collection calls

I have been a happy PayPal member for 8 years or more, with no problem until I filed this claim.

I filed a claim with PayPal on 1/21 because I received my item back from the buyer damaged. On 2/20/210 I faxed over the requested documentation, which was from an unbiased third party, and I have not heard from PayPal. Also, the unbiased third party said that the item was damaged and not repairable.

Now I am receiving phone calls from a collection for the amount of my claim.

Per PayPal's request:

What To Do Next

Please provide documentation confirming that the item you received is damaged or significantly not as described.

This documentation should be from an unbiased third party, such as a dealer or repair shop, and should detail the extent of the damage or confirm that the item you received is significantly different from what the seller advertised.

This third party should be someone who is qualified to appraise the item you received. Please do not proceed with any repairs or alterations to the item until the case has been decided.

The information should be on letterhead that includes the name, address, and phone number of the appraiser so that we may contact them if we require additional information. We are unable to reimburse you for any cost associated with obtaining this documentation. Any documents you provide may be supplied to the buyer, at their request.

Company: PayPal
Country: USA
State: Nebraska
City: Omaha
Address: 11128 John Galt BLVD, STE 300
Phone: 4029352050

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