Kmart
Customer Service

03/07 at 5:32pm. I went to return a couple of items. There was a lady in front of me and the employee that was handling her returns was very polite with her. When it was my turn, the items that I was returning were a cordless shaver for men, a man's shirt that was too big for my son and a bottle of Herbal Essence shampoo that I did not even use. The shirt was on one receipt and the other two items where in another receipt. The employee opened up the box of the shaver to see if anything was missing. Everything was there, so she scanned the item and the receipt for the return. As she was just finishing up the transaction, I noticed that she did not include the shampoo along with the shaver. I let her know nicely that the shampoo was also on that receipt. The employee took out the money for the shaver from the register and slammed to drawer really hard. She handed me the money and exhaled very loudly. She grabbed the shampoo roughly and examined the bottle. She even opened the bottle, squeezed it and then slammed her hand on top of the bottle to close it when with just a finger you can close the bottle. I told her that I didn't even use the shampoo at all. Then she responded in a rude matter that she has to check every item. One thing is the shaver, but a bottle of shampoo, she is being ridiculous. The employee gave did the transaction and gave me the money for the item. She also did the transaction for the shirt quickly, while complaining to her other co-workers that she hates her job.

Honestly, there was no need for her to treat me this way. And she was not even wearing her Kmart uniform... No vest or shirt, her tattoos were all exposed and no name tag. I finally was able to see her name on the return receipt which is Laquenna. She was making a few negative comments about her job out loud as well.

I have shopped in Kmart for many years now and I am so disappointed in how it has been changing throughout the years.

Kmart is really going down the drain when it comes to the people they hire. It's a shame on their part.

Company: Kmart
Country: USA
State: Florida
City: Miami
Site: kmart.com

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