TXU Electric
Ripoff payment not credited to account

TXU received a payment from me for my electric account (135 7008 81 0) in the amount of $151.47 on March 13.By April I had gotten a cut-off notice stating that I owed them $590.78. I had been keeping my account current up till that point, but I know good and well that I did not run up an electric bill of $439.31 in ONE MONTH (not in a small, two bedroom duplex). I have never even had that high a bill in a 2-story, 3-br house.

They never credited my account for the $151.47 that I payed by bank credit/check card. I have given them the confirmation number (64969) that was give to me when I completed the transaction and confirmed that the payment was indeed taken out of my account THAT DAY!

They could not even explain what the other $439.31 in charges were for, either. I cancelled the account before April but it is now September and they have yet to correct their records and provide explanation for the other ridiculus charges.

I have, however, reported them to the Texas Utilities Commission, but have yet to hear from them either.

Company: TXU Electric
Country: USA
State: Texas
City: Dallas
Address: P.O. Box 100001
Phone: 8002429113

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