United Parcel Service
Overnight package never arrived, reimbursement promised but never paid

I am a business owner of a mortgage company and I depend on carriers on a daily basis. In November I sent a Package to Mesa Arizona. It was to arrive in the Am. The lender needed this package to fund a loan. So what does United Parcel Service say it's on the truck and that's what they said for two weeks. When the package never arrived on that November morning I call the Service Center and told them I did not have time to wait 2 weeks for a search and investigation.

I told her the content cost my clients 100.00 and that I would have to pull that out of my own pocket. Customer services asked me to re-overnight the package and they would reimburse me the shipping charge and the 100.00 dollars and so I did. I contacted the appraiser, got the inspection report and re-mailed it through United Parcel services. This package arrived in a timely manner. Yet now 2 real estate agents I work with was very angry with my company and the lender and the client had to stay in a motel, this became a downward spiral.

The person buying the house needed the money to fund their house. There were about 5 families affected. So now over the past 8 months I have not been reimbursed by United Parcel Service. The Houses closed late and looked bad for my Company.

I since have lost these real estate agents at a revenue loss of about $12,000.00 a month. I have not paid the invoice and have called regularly to the service center where now they are stating that they never said that. They have turned me over to collections and after explaining to them what they have done the collection person agrees with me. All I wanted was the $100.00 the shipping charge reimbursed. That's still All I want. This company has made me lose thousands of $.

I have told them if this is reported on my credit report I will stick a consumer statement and I promise I will use all 100 words they give me.

Company: United Parcel Service
Country: USA
State: New Mexico
City: Farmington
Address: 901 N Auburn #8
Phone: 5053241130

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