Z Gallerie
Worst customer service

I've never created a poor evaluation on something, but Z Gallerie succeeded in-coming through using the toughest customer support connection with my 52 years in the world. To become reasonable, I offered them every chance to correct their error, however they brashly rejected. To place it merely, I requested a custom coffee-table that's shown in a brownish shade within their shop. After 3 months, the desk turned up also it was dark. I recognize the colour distinction is not remarkable, but would likely stick out whilst the last item in my own new family room. I popped the container within the shop and stated, "this is not what I requested". Their solution was, "sorry, you will find no results on specific purchases", then proceeded to acknowledge that there was a shade distinction, however it was "because of the illumination". I expected for that supervisor (Theresa) and was known the Client Service Department in Co. After signing 14 calls to Jennifer there more than 6 months, she eventually called back. They established my tale the shade was incorrect, but caught using their plan and whacked me to get a 20% restocking charge, that will be incredible, despite they also established that I'd invested a large number of bucks there lately to provide my home following a breakup. You will find five additional furniture merchants within 1/4 distance of Z Gallerie, all whom provide regular or regular results or complete discounts on furniture, unique purchases or not, with no cause needed. I had been billed $283.10 for them shipping the incorrect product towards the shop. I observe that this coffee-table is not transported by them anymore, both. When you have a worse customer support tale than that, I would like to listen to it.

Company: Z Gallerie
Country: USA

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