Comcast
Promised savings and recording features lost after triple play switch

Back around memorial day I took advantage of a Comcast special for television. It included HBO, I asked if I could watch tv and record another channel at the same time. I was told yes. When they installed it I had to rent a box for the HBO but could record on the VCR in the other rooms and watch a different channel. A few months ago a rep came by and offered me a better Internet and telephone deal. He said I could get the 99 triple play. Boy what a savings. Well that was down graded to no more deals till the one I have expires but I can get internet for $19.00 and phone a little less than what I am paying. Installation would be under $90. I would not need any more equipment for the internet, On installation day the cost was $100 and I had to buy a router. First I was told a splitter ten when that didn't work I had to buy the router.

My first bill was high and prorated but internet was $29.00 plus. Then Phone bill was higher than quoted plus never received discount coupons as promised. Now they are switching and the box you must use will not let you record a channel on your VCR and watch another channel at the same time. To do that it cost $15.99 per room more.

I feel they should let me switch to another company without penalty since they changed the rules of the contract. The phone service has been everything but good. In the last two weeks the have had reps out to attempt to fix it. When I had ATT I never had this poor service. The people I speak to on the latest issue with the VCR had to put me on hold to figure out if it could be done. They sure need to have the techs work here in the USA. My bill was supposed to be under #130 but it is over $144 and who knows how much more. I paid about $100 for equipment for the internet, paid $100 for installation and when service goes out they promise a credit but FORGET IT. Unless they improve they rate med service on the tv, Bad on the phone and a lot slower that ATT on the internet speed.

Company: Comcast
Country: USA
Site: comcast.com

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