Comcast
Internet Service Bait & Switch

I just hung up the phone from an attempt to order internet service from Comcast. I don't know yet if my attempt was successful. I'll have to wait to see what their next tactic is.

My call went like this:

Me: I want to use the internet service offer you have listed online for $29.00 for six months.
Comcast: That offer is only for people who have another Comcast service.
Me: It doesn't specify that on the internet.
Comcast: Let me look. (long delay). What I can offer you is a slightly slower service instead for $40/month.
Me: No. I can keep what I have for that price.
Comcast: Let me talk to our sales office.
Me: On hold for a long time.
Comcast: I'm talking to a couple of people about this. Can I call you back in a few minutes?
Me: Yes
Comcast after calling me back: I confirmed that you're right - the internet doesn't place any restrictions on that offer. ('m sure she knew this already!) I talked to our sales office and we can offer you that deal, but since you haven't had service with Comcast for a long time, we have to have an installer come out. I set up a service date and they'll need $50 for installation, plus the first month's service at that time.
Me: $50 installation? According to the internet, installation is $33.
Comcast: I'll look into that and correct it before the installer comes out.

I hate that I'm calling Comcast for service. I dreaded calling them, but there aren't a lot of choices if I want broadband service. I know I'm not the first person to call asking about the internet offer and the phone people are trained to try to use bait & switch tactics and to keep us on hold for a long time to try to wear us down. I strongly suspect the installer will show up with a much higher bill next week.

I strongly suspect the installer will show up with a much higher bill next week. If so, I'll turn him away and won't let him install anything.

Company: Comcast
Country: USA
State: Oregon
City: Beaverton
Site: comcast.com

  <     >