Comcast
Terrible Follow-Up/Customer Service - Cable and Internet

I move frequently for work and have to set up new cable/internet service every time. I am now 3 moves in and have dealt with Comcast on 3 separate occasions. Needless to say, every account opened had its own plethora of accompanying issues. To keep it concise, I'll highlight one of these instances below.

1st experience with Comcast: Their website was advertising some amazing promotion for cheap internet when opening a new account. Upon signing up & ordering equipment through them, 2 major issues surfaced. Firstly, I was being billed at the regular rate (and not the promo rate I'd signed up for); upon calling & insisting on the rate I was sold, the reps claimed they couldn't grant it because by this time it had expired. Only upon stating that I was cancelling the service did they grant me the rate & manually apply it to each of my bills (which, might I add, was a fight every time the bill came around & reflected an incorrect adjustment). I've spent several hours on end with reps having to adjust my bills each month, simply to grant the advertised rate that was promised in signing up for the account. On a second note, I ordered my own equipment (through Comcast) when I set up the account. Paid $50 for a wireless router. Upon closing my account out prior to moving, turns out Comcast also took it upon themselves to bill me for the full price of the router (claiming this was leased equipment). Again, post-closing the account, I've spent HOURS on the phone with reps who've constantly reassured me they were mailing out my check to credit me for this mistake. Well, it's been 9 months and 10 phone calls since the issue arose... And guess who still hasn't received their refund? Thanks for nothing, Comcast. Prime example of a growing company with zero organization & supervisors with absolutely no decision-making authority.

Company: Comcast
Country: USA

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