Sears
Awful experience

In the last nine years my husband and I have purchased two Sears Kenmore Dishwashers. We bought an extended warranty for the first one and didn't have problems with the dishwasher until after the warranty expired. We no longer purchase extended warranties because it is expensive and we've never found it to help us. It's ridiculous to have to protect every purchase by spending more money, especially after already having spent around $500 for the dishwasher! A dishwasher should last more than two years! We bought our current dishwasher from Sears in January. The problem with this one is exactly the same as our previous dishwasher. The motor/pump assembly is no good. To replace it would cost as much, or almost as much, as a new dishwasher. Sears is refusing to replace the motor/pump assembly because we did not purchase an extended warranty. This kind of poor customer service forced us to buy a new dishwasher, and the inferior products sold today are filling our landfills way too fast. Because of how fast the motor and pump assembly has failed, I'd like to know how many other dishwashers of this kind have failed prematurely. It's a Kenmore Ultrawash Dishwasher. Model number: 665.1602 Sears responded to this complaint in a very negative way. I complained to the Better Business Bureau and Attorney General but Sears said we were just out of luck and they didn't want to do anything to resolve this problem. I'm telling everyone not to shop at Sears for anything.

Company: Sears
Country: USA
Site: sears.com

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