AT&T Wireless
Rebate Rip-off Program

In March of I ordered new cell phone service from AT&T with the promise of a $60 dollar rebate. My activated phone arrived within days of my order, along with a rebate card I competed and returned for my rebate. That was back in March and I still have not received my $60 rebate.

I have placed no less that 20 phone calls since mailing the rebate card and sent 5 emails to different AT&T agents and customer services representatives leading me on a trail resulting in a response to call the phone number I had called on my first call in the attempt to collect the promised rebate.

After not receiving the rebate 6 weeks after mailing in the card I placed my my first call and after given several different numbers to call taking me back to the first number I called, I became angry and demanded to talk to someone that could help me. I finally reached someone who seemed to be checking a file and verified yes indeed I was eligible for the rebate but, I was told, it takes 8 - 10 weeks to receive the rebate. Nowhere did it state this on the rebate card. After not receiving the rebate 12 weeks after mailing the card I called again and was told I needed to wait 2 more weeks and call back again. I waited the 2 weeks and called back.

I was told that a check was issued and mailed several weeks earlier. I told them I did not receive the check. They said they would have to wait another 60 days before they could reissue it. I called exactly 60 days later and was I told I needed to call back tomorrow. I called back the next day and they reissued the check.

After not receiving it for 3 weeks I called and they said it was "in-process", but could not tell me when it would actually be mailed. I called again 3 days ago and was told that "it is in the end stages of process" and "probably" has been mailed already but it won't be known for sure for 72 hours.

Company: AT&T Wireless
Country: USA
State: Nationwide
Address: I can not find a published address
Phone: 18008887600

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