Sears
Ebate

I've been unhappy with various things about Sears in general over the past few years (they used to be a good and reliable retailer to deal with) but now I won't use them unless I cannot get the merchandise elsewhere. I bought an expensive washer and dryer, paid to have it delivered and set up with part of the deal being that my delivery fee of $75 was to be rebated after sending in their form. I waited and waited, heard nothing about the rebate for weeks. When I called to inquire about it I was told that I didn't qualify because the store had provided the incorrect rebate form and offer number associated with it. I called many times to tell them it wasn't my mistake that I wasn't provided the correct form, but to no avail. Finally, they stated that I should write my complaint and send it in. Why bother? Their customer service has become a joke.

Company: Sears
Country: USA
State: Washington
City: Marysville

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