AT&T Wireless
Billed for a lost phone line the customer cannot use

AT&T Wireless is charging us for a phone we do not have.

The phone got lost about 8 months ago. I then subscribed to a 2nd phone (new AT&T number) replacing the lost one.
Instead of transferring the service to my new line, ATT wireless suspended the service and reinstated it after 6 months against my wish.

Now I am billed for two phone lines: one which I use and one which I don't have.

The monthly bill shows that no call are ever made to and from the lost phone, but ATT keeps charging us a monthly service fee.

Wasting 50 minutes on the phone with the customer service including a supervisor and a so-called resolution specialist (Jeff, employee no 32740) I could not convince them that they are wrong. These people all referred to the guidelines of their company to excuse themselves.

What customer service charges a good customer for a phone line the customer doesn't use and cannot even use?

Which nationwide customer-oriented enterprise can afford such guidelines without losing herds of customers? The Att stock chart proves it.

Go on, ATT. Be reactive instead of proactive. And let the other newer companies keep stealing your customers.

Company: AT&T Wireless
Country: USA
State: Illinois
City: Aurora
Address: PO Box 8220

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