Sears
Terrible experience

Bought a new Whirlpool front loading washer & dryer ($1688) from Sears on May 13. Washere vibration is beyond belief. This is even how a "technician" from Sears described it. He said these machines have 4 shocks on them but this one only has 3. Also said it looks like a lemon to me but not to repeat it. Told us to demand a new one. We called, we called & we called. They told us they had to review it before they would do anything. WHAT? The right hand does not know what the left hand should be doing let alone their own job. These men (women have at least talked to me & attempted to help) are blooming idiots. They treated us like we were less than human. They should back in to collect a paycheck. You pay, they collect & you are done. Finally a new washer was scheduled for delivery on July 1 - DAMAGED. They they had the audacity to say - "this your 3rd one?" Their notes aren't even right. Supposed to deliver new one today, July 7. Supposed to call on July 6 between 6 & 9 according to Jerimiah. No call, no nothing just out $1688. Better Business Bureau is one of todays biggest jokes. The notes & names & numbers to call for help are unending. Look like a novel. Where can we turn? No wonder this world is in the condition it is in. I even called Sears Customer Relations to complain about the people & they said they would turn the complaint over to the manager. Well, my complaint was about the manager also. So who writes him up? Maybe we could send all of them to Iraq as a secret weapon. They might just surrender to the stupidity of these idiots.

Company: Sears
Country: USA
Site: sears.com

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