AT&T Uverse
Billed $473 for Uverse equipment returned via UPS, then sent to collections

I ordered Uverse in December. It was installed in January. It never worked and I had it removed in March. AT&T sent me boxes in which to return the equipment. I sent it via UPS (per AT&T's instructions). I received a bill in April which showed AT&T owed me $13.86.

In May, I received a bill saying I owed AT&T $473.28 for unreturned equipment. I contacted AT&T and sent them the documentation showing that I had returned the equipment. AT&T personnel told me it was taken care of. In June I received another bill for $473. I went to the AT&T store from which I purchased Uverse and spoke to the manager. He spent a day and half supposedly getting the error corrected. He called two days later saying it was resolved.

Last week I received a collection notice saying I had not returned the equipment. I have spent hours trying to get AT&T to correct their error. It is maddening! I believe it is an intentional scam by AT&T to ripoff consumers!

Company: AT&T Uverse
Country: USA
State: Texas
City: Dallas
Site: www.att.com

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