SRP Electric
Scripters deposit ripoff

The letter that I mailed them today says it all:

On Wednesday, June 15 I paid my electric bill using your website in the amount of $140. Your system gave me a confirmation page confirming the bank name and partial account number (last 4 digits) as well as a statement confirming that my payment was received. Today I received a letter from your company advising me that the payment was returned. The money for the payment has been sitting in my bank account for the past 10 days.

I called your company and spoke to Roderick Scott. Roderick advised me that his system said that I submitted the wrong account number, and since this happened back in January (I don't recall) SRP is charging me an additional $275 deposit. He advised me that he had the correct last four digits, but he couldn't see what I had entered before those last four digits and he was sure that it was my mistake. After explaining to him that the account number was correct and that I have used it before he told me, You can't expect to have something waived every time you call us. His statement was rude and inconsiderate. I felt as though I was being labeled or stereotyped for some reason.

I don't call SRP every month to get something waived. I rarely call SRP because I pay my bills on time. I must admit that it could've been a mistake, or it could've been a mistake that was made by SRP. As a person that's been laid off of a job after 10 years, and actively looking for employment while attending college I felt demeaned and labeled as a welfare case. And to make matters worse I wasn't asking for anything to be waived.

I was trying to understand what was going on, and I was looking for the $275 to be broken down into more than 2 payments. After asking him if there were any other alternatives available he advised me that there was nothing that he could do, and if I didn't pay the charge my service would be disconnected. Keep in mind that I didn't call SRP as an irate customer. I didn't feel that I deserved to be talked to in that manner. I didn't disrespect anyone when I called, so why did I have to be disrespected?

I understand that SRP has rules and regulations. Your employees made that clear when I called, by talking to me as though they were reading a script. As soon as I hung up the phone, my husband took off of work to run to the nearest SRP location to pay the $140 that has been sitting in our bank account waiting to be taken.

Rushing to make the payment probably doesn't make things any better, but we don't like to be delinquent with any company. We'll have to figure out how to pay $275 plus $140 next month when our bill is due. I'm not begging or trying to be a welfare case. I'm speaking for hundreds of people that may run into the same issue with SRP and paying online, or individuals that may have to verbally communicate with your company with regards to anything else. No one should be demeaned by any company in this fashion.

Company: SRP Electric
Country: USA
State: Arizona
City: Tempe
Address: 1521 North Project Drive
Phone: 6023744237

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