T-Mobile
Billing Easy Pay BS Bellevue Washington

I signed up for Easy Pay when I got a second line from tmobile. One the first, I received a text saying text message stating that my bill was paid. More was taken out than I expected so I called the billing to clarify. I was informed that only 174.58 was taken from the account. Wednesday of the same week, the phone gets shut off. I call and informed that no money was taken from the account and that they were sorry for the incorrect text messages. I was then giving until the 8th to pay the bill by management.

Monday of the following week, I call to make a payment. I am then told that my account is not due until July 5. I took the guy's name down and the time I called. This was after asking a couple of times if he was sure about that. Thursday phone goes off again. I call Customer Care and again informed that a mistake was made. This time I ask for a supervisor, who give a 10 dollars on my flex account and tells me that a valid charge is a valid charge. I told him that a customer calling to pay them and being lied to is also valid. I call back later because I really tired of dealing with all of this. I told billing to either fix this situation or let me out of the contract. I am tired of dealing with the runaround with that company. After talking to management, I can complementary restore that is set to be shut at midnight. I also told that I can then us my 10 dollar flex card. Next day, the phone is completely shut off, no flex minutes, nothing. I am awaiting today's phone to hear what excuse there is today.

Company: T-Mobile
Country: USA
State: Nationwide
Site: tmobile.com

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