Comcast
Billed after closing account and told equipment was not returned

I closed my account on May 3rd and returned the equipment the next day, Monday May 4th. I was given a receipt and fortunately kept it. I received a bill for the next 30-day cycle ending June 6th. When I called today to straighten this out, I was told that it showed that I owed $50. I told the representative that this bill is for $156.97 and that, in fact, they owed me a refund for the 3 days paid in advance. She then acknowledged that this was true, however, she claimed that I did not return the equipment.

I had been forewarned that this would happen by a friend who recently had the same thing happen. I will take the receipt to the office to try to clear this up, but I find this very suspicious. She said if I did not have the receipt, they would charge me and if I did not pay, it would go to collections! Thank goodness I switched to Verizon. I know Comcast's number by heart because I have had so many problems with them.

I will update once I see how this is subsequently handled. I won't be surprised if it doesn't end here.

Company: Comcast
Country: USA
State: Virginia
City: Richmond
Address: 5401 Staples Mill Road
Phone: 8042661900

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