Premiumknives.com
Bad service

My spouse is just a cook and it has been keeping up-to purchase a great group of blades. He understood what manufacturer he desired so we investigated and discovered this website premiumknives.com having a bit discounted on all of the blades he was searching for. It found about $40 savings to purchase through them. We put the purchase online, an extremely hokey hunting website, not so clever (must have been the very first caution). Regardless 24 hours later my charge card was billed $495.00. He was excited once we equally believed this intended the purchase was in-motion. For 2 months we examined their (also hokey) rank site. This site IS EXTREMELY complicated. It's a desk-grid that teaches you everything THAT MAY FAIL together with your order, however it isn't simple enough to inform if they are recommending these issues are now actually going wrong together with your order, or not.

Every single day he'd ask me to check on it and after many times it stated my charge card was "rejected" also it was supporting the purchase. Humorous, my online charge card record confirmed that people were billed the evening we put the purchase. Then it began to display that my shipping target did not complement my card (not the case). SUBSEQUENTLY it claimed it had been on-hold since Fedex could not provide to my handle (also humorous, considering I've deliveries delivered below without any issue from different merchants, I reside in a significant downtown location). Today 16 nights later, we obtain a contact stating our purchase has delivered. However, it suggests that the purchase whole is $116. We requested 8 blades that totalled $500 (which we were billed). There's NO clarification of what blades are arriving, what blades are not. No reference to back-order etc. Now suddenly there's a an application we are designed to complete to convey we're legally, aged enough to purchase a "switchblade". Gee, EASILY was purchasing a switchblade it appears as though this type must have been area of the unique purchase, not believe?

The web site promises "Live Customer Support". This can be a FAKE state. Whenever you contact their quantity you receive a saving requesting to depart a note, which guarantees a contact reply within 48 hours. Therefore attempting to solve any kind of problem with this specific people is just a laugh. The incomplete order will be arriving within a couple of days and we intend to decline the purchase, given that they possess a "no cancellation policy". I don't think some of this purchase is likely to be straight forward. ADDITIONALLY I think it is humorous the order status site stated "Contact us Instantly!" regarding my charge card decrease, however they guide several that nobody replies.

I'm getting it-up with my creditcard organization and intend to challenge the cost. Should you cannot provide any client service that'snot a cheap processed mail reply, then do not promote "Live Customer Support" in your site. It wasnot only a little purchase, $500 to us was really large - also it displayed lots of savings on my partneris component. Really unfortunate, it was his first online buying expertise and contains been only a frustration. Easily have ANY issues regarding a reimbursement, I'll be confirming them towards the Better Business Institution in Nebraska where they're situated.

Company: Premiumknives.com
Country: USA

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