Target
Returns/Customer Service mistake that cost me my hard earned money

Tonight I went to my local Target, intending on returning some unneeded items.in the past two weeks, I have spent around $600 at this and one other Target. The amount of the total return was $130. It included several different items such as some Tag reading books and extra cleaning items. Now, I shop regularly at Target.

I am aware that the back of the receipt states it is needed for a return. I also know that a sign posted at every customer service counter at every Target states they can use your credit card to look up any item you purchase. I have made returns before using my credit card.

On this particular night, however, that policy was not true. The cashier at the counter ran my card through the machine, scanned most of the items, and told me they had been found on the card. She then stupidly hit the restart button on the computer. This crashed the computer, and lost the return I had attempted to do. She then proceeded to another computer.

When she ran my card through again, and scanned some of the items, she said they were not found on the card. She had just found them on the other computer! She then called her manager, who told her to call "refund authorization." I stood there for 35 minutes while she spoke with someone at the authorization center. She was told they could not help her. I then asked to speak to the store manager. He came over, and spoke with me for ten minutes, and gave me the runaround. Basically, they couldn't help me.

I could try coming back tomorrow (according to the store manager) to try to return those items again. Why would I want to drive back to a store that couldn't help me the first time? Why would I spend more money on gas, when I was trying to get my money back? Now, the part that bothers me about the situation is 1) the cashier found the items on the card the first time, and 2) the whole situation was her fault.

Company: Target
Country: USA
State: New York
City: Orchard Park
Address: 5622 Amanda Lane
Phone: 7168219511

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