Direct TV
Contract Termination Threat After Move and Missing $135 Credit

Shame on Direct TV. After several years of doing business with Direct TV and paying thousands of dollars in fees for premium service, TiVo's, etc., I made arrangements to relocate to UT. Knowing I would only be in a rental house for 6 to 12 months before finding a permanent residence, I was told by Direct TV that they would suspend my account until I notified them. I was sent a $135 credit on payments made, which I never received. I called them to let them know I was moving and had never received boxes to send the receivers back, and I requested a pick-up of the boxes and HD TiVo's.

I was told that if I did not move them to UT and retain their service, I would be charged over $300 for breaking my contract early? This was a total misrepresentation of what I had been told when I transferred their service to our new home in Colleyville from a previous residence in Colleyville, where I had had their service since its inception. After seeing all the bad reviews on Rip Off reports, I see this is a standard practice. Stay away from these guys. They mislead and blatantly lie. A terrible way to do business. Shame on Direct TV for shoddy, deceptive business practices.

Company: Direct TV
Country: USA
State: Texas
City: Colleyville

  <     >