Sears
Delivery Fee Hidden at Sale Then Charged at 10 Percent of Price

I went to Sears to purchase a dishwasher. One of my first questions was whether they would bring the product up the flight of stairs to my home. They said they would and that I might be charged a delivery fee by the delivery team. I later asked what the fee would be. Neither the sales person nor the sales person's supervisor would tell me what that cost would be (it ended up being 10% of the product price!)

I asked why they could not have told me during the sale what the price of delivery would be - could they not call and ask the delivery people? They said, no they could not find out who was delivering it and what the charge would be. I then asked if they'd be willing to discount the cost of the product to compensate for the high delivery charge. They said no. I asked the delivery team if they would discount their charge or remove it. They said no as well. On top of all this, the delivery date I was promised at the store could not be met; the delivery team quoted me a date that was several days beyond that.

Company: Sears
Country: USA
State: California
City: San Mateo

  <     >