Sears
Poor customer service

This company has been involved in a washing machine repair since Dec 3. They have ordered more than $800 worth of parts for a machine that would cost me $400 to replace today. I paid $389 for it in Aug.. So this machine is likely worth only $250 today. They have left my home and said that the product was repaired 2x. The customer service department is completely uncooperative. They are not willing to make this case a priority, even thugh they have attempted 5x to repair the machine! I have been with out a machine since Nov 28th. They have offered me no compensation for my time or the cost to outsource my laundry. My home warranty company has approved these charges, otherwise I would have NEVER approved this. My machine is still broken and they have a 6th appointment scheduled for Monday, January 12th. I am not hopeful that it will be repaired.

Company: Sears
Country: USA
State: Kentucky
City: Jeffersontown

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