Verizon
Told No Toll Charges, Then Billed About $500 for Modem Calls

This is a long battle with above mentioned Company and it is not over yet. On August 3 I filed a complaint with the Public Utility Commission PA about misleading information that I received by Verizon. My Internet access is used by a modem and every time I change access numbers I call the company (Verizon) to make sure I am not billed with any toll charges.

However, the person I called assured me that no additional charges will be billed to my account! (Phone conversation which I tried to get as recovery of evidence)

Of course I was billed with about $ 500.00 as a result of Toll charges. The dispute went to small court claims and they put me to a cross-hearing (I was not represented by a lawyer). Since my only evidence is the phone conversation, and I asked for this crucial cd or tape I got turned down.

Currently I will forward the case to the State Attorney General of PA and go on with my fight, I know that similar cases are out there.

I also learned that the supreme court will consider to restrict consumer accusations against Verizon, which means that lawsuits would be blocked against the company (so they would gain a shield). I like to state that I have nothing against the company, but I feel that this could have been solved in a very different way and I will continue my fight.

For any person interested in this case: Case C5972
can be accessed via the PUC PA online.

Sincerely GB

Company: Verizon
Country: USA
State: Pennsylvania
City: Philadelphia
Address: 1717 Arch St

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