Qwest Communications
Contract Waiver Promised, Then $445 Charged After Porting Numbers

I received my November Qwest bill, having been with them since 2004 we were paying 89.99 for 1200 shared family minutes on our 2 phones. They got us to renew our contract for another 2 years around June/ July telling me that we were renewing early so in actuality it would be up in 1 1/2 years, and gave us a credit for each of the 2 cell phones for doing so. Forward to October... Raised our rate from 89.99 to 129.99... WTF!

I called Qwest and the person stated they were losing money and we had a "grandfathered" plan price & it was now regular price (I don't think so!) and that we would no longer be held to our contract if we decided to switch (I believe this was the migration dept). From what that person told me the end of December I had our 2 phone #'s ported to Sprint (don't let Qwest strong arm you into a Verizon contract).

A week later they put a 200.00 charge taxes for each phone ($445 total) under an undetailed section & only by calling them they told me it was for porting the #'s out & breaking our contract. Now our bill is due around the 27th of each month... It was paid in full the end of December... They sent us a disconnect letter stating that if the $445 wasn't paid by January 22 our home & internet would be shut off also.

Fri Jan 16th I spoke to approx 8 different Qwest people throughout the day... None would credit the ridiculous charges... The last one actual said the person in November shouldn't have told me that (A little late now!). Files a complaint with the FTC, & MN Attorney Generals Office a couple days ago. Would like to know any similar price jacks/situations.

Company: Qwest Communications
Country: USA
State: Washington
City: Seattle
Phone: 8002441111
Site: qwest.com

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