Qwest
Repeated Billing Errors and Phantom Contract Fee Threat

I am with you-

Qwest constantly screwed up my billing on my home and cell phone! They double bill, pre-bill and tack on crap charges. They disconnected my cell phone ON MY birthday by "mistake" when my contract expired, I went month to month (looking for better service) I point blank verified wiht their customer service that I was not authorizing a new contract. They said "No" it's month to month. Low and behold - when I said to disconnect, they tried to charge me some outrageous fee for a "contract" I wasn't in. I threatened to take it to the FTC and FCC. Then they dropped it.

I would never reccommend Qwest to anyone. The home service is horrible too - they consistantly over charge me every month. Direct TV is no better either - they quoted me one price on the phone to keep me as a customer - then when the bill came, it was totally different!

Company: Qwest
Country: USA
State: Colorado
City: Denver
Site: qwest.com

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