Kmart
Refuses to honor posted return policy—offers gift cards only

Despite a printed and posted return policy to the contrary, Kmart refuses to give anything but a gift card upon a return of merchandise with a gift receipt. The merchandise was not seasonal, not opened, and was accompanied by an unexpired gift receipt (which was more than 10 day old—solving any issue of payment by check)

Local store (Angela Thompson) said it was their standard procedure to only offer gift cards (without exception), even though it is not posted in their policy. Local store personnel referred complainant to corporate, corporate said it was the store's decision. Round and round we go. Corporate personnel, James and Freda, refused to transfer the call to a supervisor, despite repeated and firm requests for a supervisor.

These folks are THEIVES.

Company: Kmart
Country: USA
State: Florida
City: Neptune Beach
Address: Atlantic Blvd

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