Ups
Bad service

UPS delivery service has continued to get worse over the last several years. I speak here of not just MY service, but UPS's general corporate approach to service. Their philosophy is that the shipper pays the bill, so recipients can take a hike. The standard practice by drivers in my area is to toss the package near the door and leave without even bothering to knock.

My most recent example. Shipper sends something requiring my signature. The driver comes but I am not home. No brown/yellow notice was left on my door. Only by checking online can I see an attempt was made. I will be out of town so I wish to change the package to "will call." The website FAQ says you can do make arrangements for other delivery options online, but in fact you cannot. Actually, the website has been redesigned so that customers have no input/contact at all. There are phone numbers posted for shippers to use, potential employees to use... But NO NUMBER where someone can call about a package delivery issue. Historically, when a company does that, it is a sure sign that the company's product/service has gone straight into the toilet.

Now I am going to drive to The UPS Store to see if I can get it fixed there. They will charge me a fee for picking up there, I feel sure.

I will NEVER specify UPS delivery when buying online again. Even the post office seems to do better anymore.

This poor excuse for actually providing the service the shipper paid for is not entirely surprising to me. When UPS moved to Atlanta, that to me meant it was going to be managed by a bunch of incompetent good ol' boys, basically dumba*es who only know that they should be forever cutting cost by c*pping on customers and employees and they will keep doing that until they wreck the company. A bunch of morons. Pay attention and you will see that many major corporations based in the Deep South do exactly that.

It's clear that UPS is going to end up the lowest cost, cr*piest service provider in the industry. I recommend that people avoid using UPS shipping whenever possible. It will only get worse. I will now even opt for USPS before UPS.

Company: Ups
Country: USA
State: Georgia
City: Atlanta
Site: ups.com

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