Sears
Promised TV Repair Not Done After Hurricane Ike Warranty Dispute

Prior to Hurricane Ike our new led TV went out. A call was made to the service department and they were told about the TV and that due to Ike we would not be able to come in but as soon as it passed we would be there. The next 8 days we were without power and phones and most of the roads in our area were blocked with trees and down power lined.

As soon as we got phones we made the call to the same service department and they refused to repair the TV because we were a day out of warranty. A complaint was filed with Sears customer service and we received a call the TV would be repaired. It was taken in and an additional $40.00 fee was charged for shipping. We were called a few weeks later that the TV was evaluated and it would cost us an additional $400.00 to make repairs.

Back to the customer service in which they replied with our set was out of warranty and there fore not covered.

Another email went out and it would be covered. The phone rang and it was Sears on the line that our TV had been repaired and we needed to pick it up. A 40 mile trip to the store and only to find that they had lied and it was not fixed. I am through with Sears forever. There are plenty of other reputable stores out there needing customers that will honor there policy's

Company: Sears
Country: USA
Site: sears.com

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