AT&T
Parents' new phone line unreliable and deposit called non-refundable

AT&T is horrible, I ordered phone service for my parents who live at the dead end of a very dark road, My father works out of town a lot, leaving my mother home alone. I ordered this service on Friday October the 17th, service was supposed to be connected on Saturday (but of course it was not) so of course I called. The automated answering service led me on a run around and I could not even get connected to the repair line that is supposed to be 24/7. Monday at 5:00PM finally a dial tone, by 6:00 PM silence, so I called again. 7:00PM service again. Tuesday morning my mother calls me and has to yell over the humming on the line, so you can guess it I called. At noon on Tuesday AT&T said that the gates were locked and they could not gain access, now here's the kicker my parents don't have gates. So after 3 hours on the phone and countless rude reps telling me that my deposit was non refundable, My parents now have a cell phone (not with AT&T) and my deposit is in the mail, we'll see how long that takes to get to me. I strongly urge anyone wanting home phone service to steer clear of AT&T, and if you have them good luck.

Company: AT&T
Country: USA
State: Texas
City: Houston
Site: att.com

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