Sears home repair service
Lawn Mower Service Times Changed and Call Center Unhelpful

Although I have never written a review I feel that my experience with Sears Philippine based call center must be shared. On Friday morning I contacted the call center to schedule a service tech to perform maintenance on my lawn. They told me that someone would arrive between 1:00pm and 5:00 pm. At 2:00pm they called to tell me that there was a problem and tech would not be available until Saturday between 8:00am and 12:00pm. I checked Saturday morning and the automated phone service confirmed those times. I called at 11:00am and this time the phone system told me that the tech would arrive between 8:00am and 5:00pm.

I was not notified of the change. I contacted the call center several times asking for a specific time. They refused to give me a time. The tech finally arrived at 12:00pm. Their call center reps were not sensitive to my time or any aspect of the situation. I will never use Sears again, ever, for anything.

Company: Sears home repair service
Country: USA

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