DirectTV
Two-Year Contract Surprise, Repeat Installs, Billed for Two Plans
- 10-16-2008
- 9
I did not realize I was entering a 2-year contract until after the installation. They tried to charge me more than the advertised price. The installers did not know that the digital video recorder should have 2 cables coming in instead of 1. I reported continual loss of signal, and they sent someone out who moved the satellite dish but did not fix the problem. Two more crews came out before the problem was corrected. The installers are contractors who argue with DirectTV right in front of you. One of them asked my daughter for her phone number.
When I moved, the installer did not show up until 10pm, did not know what he was doing, and left around 11:30. DirectTV kept cutting off my service even though I was paying $90 a month. After an hour on the phone, they determined that I had changed plans and they were charging me for both the old and the new plan. I asked to be let out of my contract 3 months early. The representative took my information and said someone would call me back. Guess what? No call.
It was by far the worst customer service I have experienced in my 55 years.
Company: DirectTV
Country: USA
Site: directv.com