Cymax Stores
Horrible experience

This company should be put out of business and I am filing a complaint with the better business bureau. I ordered bunk beds from this company in June. They did not deliver until late July, but believe it or not, that's not even the problem. Before the delivery date, the distributor, Home direct, calls and informs us that they no longer assemble items in the home for liability reasons. We paid for white glove delivery which guarantees a half hour of assembly. Then, we waited around all day only to receive a call at the end of the delivery window time that their truck broke down and they couldn't deliver that day. But wait, there's more... When they finally delivered the item the guardrail was broken and unsafe to assemble because it would have put my small children at risk. We signed the paperwork that the items were damaged but the delivery person did not give us a copy and Cymax denied any of the items were broken. A month later, they sent us an email, stating that there was no damage to the product and threatening us that if we did not arrange for redelivery of the product that they would ship it back charging us over a thousand dollars in restocking and shipping fees! Just to prove a point, we arranged for the delivery and they sent us the SAME BROKEN ITEMS. We have refused the items again and are disputing the charges with our credit card company. They are HORRIBLE. Do not order from them!!!

Company: Cymax Stores
Country: USA
Site: cymaxstores.com

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