Rcn
Bad service

Something needs to be done about cable companies ripping people off with tier services. I pay extra to get "up to" 5Mbps through RCN only to find out that it's not even close ie 1.5Mbps at best and. 8Mbps average which is lesser than their lower tier. A tech was sent out after I'd spent hours on the phone (with customer support in some far away country) who was nice but basically knew that I was SOL and that RCN wouldn't do a thing about the service.

People should get more than half of what they pay for with this type of service, saying "up to" whatever speed means the company doesn't even have to try and deliver and like many others I'm tired of being ripped off by this practice.

Company: Rcn
Country: USA

  <     >