Home Depot
Home heating and air services

Warning: Do not use Home depot heating and AC installation services. They are merely representing the Trane product line and passing leads to Trane installers. If you have a problem, they cannot do anything to solve it.

Case in point I had an installer not only drop the furnance out of my attic, but had their installer injured while doing it. On top of that they were unresponsive to fixing damages caused by their people. I called Home depot and asked them to take over the warranty (10 years parts/labor) and was told that they could not because my contract was with the installer and not home depot. If you look at their website THD paints a much different picture of how they stand behind the installation and the installers. This is not the case. You are on your own and THD is merely a marketing company passing leads. THD will not be there to help you out, they provide no value and you are directly dealing with the installer before and after the service.

Company: Home Depot
Country: USA
State: Nationwide
Site: homedepot.com

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